Troubleshooting

Having problems with
your internet connection?

At Fastcom, we strive to provide the highest level of fast, reliable voice and data services.

Experience tells us that the vast majority of issues can be resolved with a total reboot of your system. If you find your connection is not working please try restarting all equipment supplied by Fastcom as well as any wireless routers and your computer.

We are committed to providing all customers with the highest level of customer care and quality support services. If you are experiencing any trouble with your service please report it to our Technical Support Team who will do their very best to ensure they resolve the issue to your complete satisfaction.

Wireless Issues

Why is the internal wireless signal I receive so poor?

Your wireless signal may fluctuate due to the following reasons:

  • Distance from your wireless router.
  • Signal power of your wireless router. Some routers give better coverage.
  • The density of walls can have an adverse effect on the distance wireless signals will travel.
  • Other internal wireless devices such as music systems can interfere with your wireless router signal.

Broadband Issues

Why is my internet running slow?

There are a number of reasons your internet may be running slow. Check the following to identify the problem:

  • Try connecting to the broadband connection bypassing any wireless devices.
  • Try connecting to the internet using a different browser such as Firefox or Google Chrome.
  • Check to ensure that your antivirus software is installed and up to date.
  • Finally, if the above hasn’t worked, give us office a call.

Trouble Shooting Checklist

If you are encountering difficulties with your internet connection, more often than not it is something relatively simple, and in order to get you back up and running as soon as possible we have compiled this troubleshooting checklist to eliminate some common problems.

Before reporting a fault, we would encourage all of our customers to run through this troubleshooting checklist, to ensure that the cause of the problem is with the connection, and not limited to your computer, Local Area Network (LAN) or wireless router.

Call our sales team today

Tel: 1890 71 71 71

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