Technical Support Engineer

 

The role involves supporting Fastcom’s Core IP Network, and customer access network (wireless and fixed-line) while ensuring internal and external customers receive the highest level of service.

 

You’ll enjoy:

· Salary DOE

· Fantastic development opportunities

· Great team nights out and events

· 24 days paid holiday plus an additional day off for your birthday

 

What you’ll be doing:

· Support the delivery and operation of Fastcom services as directed by the senior management team

· Answer technical support calls/customer emails and provide excellent customer service in a timely, efficient and friendly manner

· Ensure customers are updated in a timely manner regarding the progress of their cases

· Schedule engineer visits as required to resolve customer issues

· Provide support for Fastcom’s internal LAN and cloud infrastructure

· Collaborate with team members and ensure they are provided with the timely and relevant information

· Facilitate knowledge transfer among the engineering support team

· Escalating network problems to Senior Engineer

· Attend customers’ premises for call-outs required to fix faults

· Provide proactive network management, identifying requirements for potential upgrades to improve network performance and capability

· Complete all customer and technical information on the company’s CRM system

 

We’d like you to have:

· A 3rd Level Qualification

· Cisco Certification is desirable

· Basic demonstratable knowledge of network technology

· Motivation to learn and grow your skillset

· A can-do attitude

· Ability to work independently and as part of a team

· Highly organised and possess the ability to think laterally

· Willingness to climb and work at heights

 

If you think you are the right person for this role, please email us with a brief cover letter detailing why you want to work for Fastcom, along with a copy of your CV.