Sales & Marketing Executive

Are you a motivated, self-starter with a pleasant demeanour? Are you flexible and able to multi-task? The Sales & Marketing Executive will be responsible for the marketing activities of the company as well as engaging with prospective and current customers at all touchpoints along the customer journey.

You’ll enjoy?

• Salary NEG DOE
• Fantastic development opportunities
• Great team nights’ out and events
• 24 days holidays plus an additional one for your birthday

What you’ll be doing:

• Create a comprehensive sales and marketing plan and calendar to incorporate both the company’s B2C and B2B services and including traditional and digital marketing
• Develop and maintain marketing collateral
• Build our social media presence using compelling content on all platforms – LinkedIn, Twitter, Facebook and Instagram
• To assist with planning and organising sales promotions
• Content management – update website with any necessary improvements and changes in accordance with SEO and SEM best practices
• Produce regular reports supporting Sales & Marketing activities.
• Identify and analyse competition, both regionally and nationally.
• Driving brand awareness and market share through an integrated sales and marketing approach
• Seek out and bring forward new ideas to add to our competitive position in the marketplace.
• Be familiar with all products and prices of Fastcom services

Sales/customer service duties include:

• Informing customers at time of presale of all relevant packages and offerings available
• Scheduling customer installation and dispatch of necessary equipment
• Processing of all types of paperwork from new installations, upgrades/downgrades, relocations and any other customer related documentation
• Updating customer accounts on the company CRM system
• Ensure continuous contact with customer through the customer journey and communicate any findings
• Assisting with customer queries via social media
• Liaise with other departments within the business on any ad hoc situations that may arise.

We’d like you to have:

• 2 years + experience in a similar role
• Understanding of the Irish telecoms market desirable but not essential
• Ability to work on own initiative and as part of a team
• Strong computer skills
• Experience with CRM system advantageous
• Energetic, self-motivated and self-directed
• Hardworking, enthusiastic, persistent and dependable
• Excellent communication skills, able to demonstrate the proposition over the phone
• Ensure a customer centric approach to all aspects of the role
• Strong organisation skills and ability to take ownership
• Clean driving licence