Account Related Questions
Payment for your installation appointment (and router if necessary) prior to booking your appointment. A completed application pack will be passed to us from our Sales Team.
All invoices are issued via email during the first week of each month. You will not receive a bill via post unless specifically requested. This is subject to an admin fee of €1.50 per bill
You can choose to pay your account on an annual, bi-annual or monthly basis. A special discount is available for annual and bi-annual payments. All monthly bills are due for payment by 12:30pm on the last Thursday of each month.
Your Direct Debit will be drawn from your designated account between the 9th and 11th of each month.
We recommend the completion of a Direct Debit mandate (incl. in your application pack). Payment can also be made over the phone (071 917 4092) using a debit/credit card or by calling into our office. Cheques and Postal/Bank Money orders, made payable to “Fastcom Broadband Ltd”, are also accepted. Card/office transactions are subject to an administrative fee of €3.00 per transaction. Office opening times can be found here.
Unfortunately not, for administrative reasons Direct Debits are taken within a specific timeframe only.
You will receive a call for our Accounts Team to request a payment over the phone or in office. We cannot try a second time for missed payments. A missed DD fee of €5.00 applies in this instance.
A new Direct Debit mandate needs to be completed. Please call 071 917 4092 or email firstname.lastname@example.org.
All accounts require 30 days’ notice and completion of termination documentation. Please contact us on 071 917 4092 or email@example.com. If you are still in contract you will be required to pay the remaining monthly payments in your contract term.
No problem, we will be able to relocate your service to your new address. We will send you a relocation form and set up an appointment when we get this back. Relocations are subject to a €50.00 call out fee.
Our current system doesn’t allow us to put this detail on your bill, however we can provide you with details of how you can review this yourself, please call 071 917 4092 or email firstname.lastname@example.org.
Our Accounts Team are always happy to help, please call 071 917 4092 and choose opt.4 in normal business hours or email email@example.com anytime.